Shipping Policy Domestic:
Domestic Shipments on orders of less than $99 have a base rate of $7.95. Orders of $99 and over qualify for free standard shipping. (Qualifying amount must be met after any promotion or discount is applied.) Faster delivery options are available for an additional charge. See shipping options at checkout for additional information. For shipments to Hawaii, Alaska, Puerto Rico, and the Virgin Islands, a surcharge will be applied.
Orders placed after 2:00 p.m. PST do not process until the next business day. Orders received on the weekend (Friday after 3:00 p.m. PST, Saturday, and Sunday) will not be processed until the following Monday morning.
**Business Days are defined as Monday—Friday (excluding Holidays).
International Shipping Policy:
Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.
Important Notice Regarding International Shipments:
There are many country-specific laws, regulations, and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. Animal Element cannot anticipate or estimate country-specific duties, tariffs, and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office, and Animal Element cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time, so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.
International Distributor Information
If you are interested in becoming a Distributor of Animal Element outside of the United States, please contact us directly. You can send your company information to the following email address, and someone will get back to you: firstname.lastname@example.org.
Lost or Damaged Shipment:
Please contact Customer Service at 1-877-DETOX77, (1-877-338-6977)
Monday through Friday from 8:00 a.m.—7:00 p.m. Pacific Standard Time.
Contact us with any questions or to place your order. Based in Walla Walla, Washington, we serve customers nationally and internationally.